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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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What is Ensignia? Article rated 3.4/5.0
Ensignia is a modified version of SquirrelMail with an integrated skinning engine, support for mobile devices and some additional functionality (like drag-and-drop) that improve the user experience. The core of the program has not been modified and Ensignia continues to support all the SquirrelMail ...
Installing an additional language Article rated 3.2/5.0
Ensignia uses the gettext system for handling translations. In order to enable any additional languages, the correct locales have to be set up on the server. Since Ensignia is based on SquirrelMail, all the instructions you will find on-line concerning the language management in SquirrelMail will...
Installing a plugin Article rated 3.2/5.0
In order to install a plugin, you should copy the plugin folder to the directory "plugins" and add a reference to it in the file config/config.php. Your new plugin line should look similar to this: $plugins[] = 'your_plugin_name'; There are two separate plugin sections in config.php: one for the d...
Do you create custom skins or make custom adjustments to Ensignia? Article rated 3.1/5.0
Yes, we can create customized skins on request. We also offer programming services to write custom plugins, make adjustments to Ensignia or the existing skins at a rate of $65 an hour.
Is there a demo version of Ensignia? Article rated 3.1/5.0
Yes, you can see Ensignia in action at our demo site. You can change the skins in Options / Display Preferences. Browse the demo using a mobile device like the iPhone to check how the mobile skins work.
How do I install Ensignia or upgrade my SquirrelMail to Ensignia? Article rated 3.1/5.0
The Ensignia installation or upgrade process is straightforward and well documented. The Ensignia package comes with step-by-step installation guides. If you'd like to read them and see what the process looks like, you can download them here.
What browsers is Ensignia compatible with? Article rated 3.2/5.0
Ensignia is fully compatible with most modern browsers. It is not compatible with Internet Explorer 6, and it will use the Monochrome skin if IE6 is detected. It will work on Internet Explorer 7 but it might have a few visual discrepancies on some skins due to its limited support for some css featur...
How do the mobile skins work? Article rated 3.1/5.0
The Ensignia skinning engine recognizes the type of device that is used and automatically loads either the desktop or the mobile skin. The default desktop and mobile skins are specified by the server admin, but the individual users can choose their own desktop or mobile skins by selecting them in Op...
What platforms do your mobile skins work on? Article rated 2.7/5.0
The mobile skins will work properly on the iPhone, iPad and most Android and Windows Phone devices under the popular browsers. Seeing that there are thousands of possible combinations of Android versions / devices / browsers, we're obviously not able to check if our skins work properly on all of the...
Does Ensignia come with an auto responder? Article rated 2.9/5.0
Auto responder functionality is handled by plugins in SquirrelMail (and Ensignia). You can see all the available vacation plugins at the SquirrelMail plugins site. Most of them require some setup on the server, please refer to the plugin installation guides for more information.
How can I change the logo image? Article rated 2.9/5.0
To change the logo, edit the file named "logo.png" located in the skin's folder and replace its contents with the logo of your company or organization.
Does the Shared Calendar or the Address Book integrate with other systems? Article rated 3.2/5.0
We haven't changed the functionality of the original SquirrelMail calendar or address book, only enhanced their looks and fixed some bugs. By default they do not integrate with any other systems. Upon request, the integration could be added by creating custom plugins.
I upgraded Mac OS on the server and it erased Ensignia and restored SquirrelMail Article rated 3.1/5.0
If you had Ensignia installed inside your default SquirrelMail directory it was most likely replaced by the update. You'll need to replace your SquirrelMail with Ensignia again following the upgrade step-by-step guide. To avoid this in the future you will need to either install Ensignia in a differ...
Do I need SquirrelMail to run Ensignia? Article rated 3.1/5.0
No, Ensignia is a standalone program. It can be used to replace SquirrelMail or to install alongside it. It's a common practice to install Ensignia in cPanel right next to SquirrelMail, Roundcube and Horde.
What are the system requirements for Ensignia? Article rated 3.1/5.0
Ensignia can run on any setup that SquirrelMail 1.4.x can run on. The only difference is that Ensignia requires PHP 5.x while SquirrelMail can run on PHP 4.x.
SquirrelMail 1.4.22 doesn't work under PHP 5.4. Does Ensignia? Article rated 3.1/5.0
Yes, Ensignia is based on the latest stable svn version of SquirrelMail (1.4.23) which works properly under PHP 5.4 and 5.5.
SquirrelMail can't compose mail in HTML on Safari or Chrome. Can Ensignia? Article rated 2.5/5.0
Yes, we have upgraded the html_mail plugin and made it work on Safari and Chrome using the latest version of CKEditor.
Can Ensignia skins be used with SquirrelMail? Article rated 3.1/5.0
No, Ensignia skins only work with Ensignia.
Can skins from NutsMail or Ensignia 5 be used with Ensignia 6? Article rated 3.1/5.0
No, Ensignia 6 has been re-written from scratch and doesn't support the skins from its previous program releases.
Do you offer installation services? Article rated 3.2/5.0
Yes, we offer a one-time installation / upgrade service as a separate package that can be purchased for $49. See the Services section of our store.
Is the license price a recurring yearly expense? Article rated 3.2/5.0
Yes, Ensignia is a subscription-based software. When you purchase Ensignia we set up a yearly or monthly subscription payment that keeps your license up to date. As long as your subscription continues and your license is valid, your Ensignia installation will continue running as intended and you wil...
What will happen if I cancel the subscription payments? Article rated 3.1/5.0
Ensignia checks in with our secure server once a month to verify if your license is still valid. If you cancel your subscription payments, Ensignia will continue to work and your clients / employees won't be cut off from their webmail, but they will not have access to the colorful skins you purchase...
Where can I download the files I purchased? Article rated 3.1/5.0
Once you purchase a Ensignia package, you will receive an email with your login information to our download section. If you don't, please check your spam folder or contact us via the helpdesk and we'll help you download your software.
What is the Ensignia Admin Panel? Article rated 2.9/5.0
The Ensignia Admin Panel is a visual control panel where you can change the options stored in config.php and default_pref without having to edit the files. It makes configuring Ensignia a lot easier. When you first install Ensignia you are shown the Admin Panel where you specify the setup options a...
What license is Ensignia released under? Article rated 3.2/5.0
The Ensignia program itself, which is a derivate of SquirrelMail, is released under the same license as SquirrelMail: GNU General Public License version 2. However, the Ensignia skins and the skinning engine, are released under a proprietary commercial license. In order to use the skins, you must fi...
How Does the License Work? Article rated 3.2/5.0
Ensignia will check in with our secure server once a month to make sure your license is still valid. If it finds that your license is invalid (for example if you cancelled your subscription), it will disable the colorful skins (including the mobile skins) and use the grayscale Monochrome skin look i...
How to add an image to the signature Article rated 2.0/5.0
If you'd like to enable this option, you should edit this file: ensignia/plugins/html_mail_ensignia/config.php and change line 70 from: "CKEDITOR.config.toolbar = 'Custom';" to "CKEDITOR.config.toolbar = 'Full';"
Resuming a draft loses HTML formatting Article rated 2.9/5.0
If your HTML formatting gets lost when you resume drafts, you should set your composition options to always reply in HTML. Follow these steps: 1. Navigate to Options / Display Preferences 2. Find the option "Only Reply In HTML When Viewing HTML Format" 3. Set the option to "No (A...
There are errors in a user account after login. How do I fix it? Article rated 2.8/5.0
If Ensignia displays errors after a user logs in to their account but no other users experience the problem, there could be something wrong with the user's preference file. Deleting the file [data]/[email].pref should solve the problem. The program will re-create and re-populate this file with th...
 

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